After the sale
Warranty and support
Every Pulse product is backed by TGV, whichever retailer sold it.
10 year warranty
The Pulse range carries a 10 year manufacturer’s warranty against defects in materials and workmanship under normal office use.
Claims, parts and service
TGV handles warranty claims, replacement parts and service for Pulse. Talk to the retailer you bought from, or contact us directly with the product code and a photo of the problem. Retailers can send claims straight to us.
Delivery and assembly
Your retailer arranges delivery and will confirm the timing and cost. Most desks and storage arrive flat packed in eco packaging; mobiles arrive ready built.
Returns
Returns are handled by the retailer you bought from, under their terms. Your rights under the Consumer Guarantees Act are not affected.